General Terms

GENERAL TERMS OF USE OF THE SERVICES OF en.anabela.bg

CAUTION! Please read these Terms and Conditions carefully before using this website/mobile application. If you use this website/mobile application, you are deemed to accept and agree to these Terms and Conditions. If you DO NOT ACCEPT these terms, please do not use this website/mobile application!

These GENERAL TERMS and CONDITIONS regulate the relationship between „Anabela“ OOD (en.anabela.bg; Seller) and the Users of electronic (Internet) pages and services located on the domain www.en.anabela.bg, its subdomains and the mobile design en.anabela.bg (collectively referred to as the „Online Store“) and using the information and commercial services, offered by en.anabela.bg (Service/s) in the Online Store, including the conditions for entering into a distance sales contract with „Anabela“ OOD or another merchant („Partner“) offering goods and services for sale through the Online Store. In order to be able to use the Services of en.anabela.bg, the User registers in the Online Store, with which he agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

SELLER DETAILS

„Annabela“ OOD is a company registered in the Republic of Bulgaria, with headquarters and address of management: Bulgaria, town of Pernik, „Silistra“ street 1; entered in the Commercial Register and the Register of the National Register of Trade and Industry at the Registration Agency with EIK 202461329, contact phone number 076606500/ email: sales@en.anabela.bg / www. en.anabela.bg

1. Terms of use of the online store at en.anabela.bg

By registering in the Online Store, the User confirms and declares his agreement with the following:

1. The visualization of goods in the Online Store has the character of an online catalog depicting the Seller’s product portfolio and does not constitute a legally binding offer. By pressing the button „Buy now/Buy with one click“, the User expresses his will to purchase the corresponding item. The seller confirms receipt of the order and allocates it for processing. After successful processing, the User receives a notification of approval of the order and its movement for delivery. In the event that any of the hypotheses in these General Terms and Conditions is present, the Seller may not approve the order, respectively may not confirm the conclusion of a distance purchase-sale contract.
2. The information services of the Online Store are provided „as published“.en.anabela.bg is not responsible for the accuracy of the published information.
3. en.anabela.bg is not responsible and does not commit to deadlines for providing information about completed orders to the User, the status of his or other Users’ inquiries, questions and comments about products, availability of products, as well as for damages suffered and/or lost profits and other losses of any kind and amount, occurring after, as a result of or due to use / impossibility of use (due to technical problems, prevention, decisions of the administrator, etc. .) of the Online Store.
4. en.anabela.bg is not responsible in the event that, when using the Online Store or materials from it, damage occurs to the user, which requires repair or repair of equipment or loss of information , and all costs related to the removal of such damages are at the expense of the User.
5. For certain items offered by the Seller, the User has the opportunity to send an inquiry about availability and/or status by pressing the „Inquire“ button. In these cases, the Seller registers the inquiry and the User receives an automatic e-mail confirming the receipt of the inquiry. In the event of a registered inquiry, the Seller undertakes only to provide information on the availability and/or condition of the selected goods and does not undertake to enter into a purchase and sale contract for these goods. („Products with status „Inquiry“)
6. The online system for purchases through the Online Store reflects the availability of the items at the current moment of the check, taking into account the dynamics in the turnover, it is possible that certain items and accessories to them, published and appearing in the Online Store as „available“ in Anabela OOD stores at at the time of the check, be exhausted at the time of the request and cannot be ordered and delivered through the Online Store. In all cases, en.anabela.bg informs users who have placed an order through the Online Store about the possibility / impossibility of delivery of the goods requested through the Online System.
7. It is possible that the parameters (time/delivery method, etc.) of an order placed through the Online system may be changed, and en.anabela.bg undertakes to notify the User of the changes made to the e-mail provided by him and / or contact phone number and/or in another appropriate way, no later than the time of sending the order confirmation message to the User. To change the delivery address, payment type, change or add an item, change invoice data and/or other parameters of the order, the User should contact an online associate of en.anabela.bg at the specified contact details ( 076606500/ email: sales@en.anabela.bg), until the order is sent for execution. After receiving the subsequent notification about the confirmation and execution of the order, no changes can be made.
8. In order to use the services of the Online Store, the User should access the World Wide Web directly or through other devices that can access Web-based content, providing all necessary equipment to access the World Wide Web, including a computer, modem or other means of accessing the Internet.en.anabela.bg  is not responsible for any disruptions or technical problems thwarting the use of the Online Store due to the quality of the computer equipment used by the User.
9. When registering in the Online Store, the User provides true, accurate, up-to-date and complete information necessary to carry out the sale, by filling in all the mandatory fields of the registration form.
10. The seller is not responsible for an incorrectly and/or inaccurately executed order, in the event that the user provides false, inaccurate, out-of-date or incomplete information, and also has the right to refuse further access to the person to some or all of the services offered on the Online Store.

By registering in the Online Store, the User has the opportunity to select and check the box „I want to receive information about promotions and new products“, thereby confirming and declaring the following :

1. The user gives his indefinite express and unconditional consent, pending his possible express written cancellation, for the personal data provided by him to be collected, stored, processed and used by en.anabela.bg and/or authorized to contractual or other grounds from the company, third parties or Partners, for marketing and advertising purposes and analyzes of en.anabela.bg or other persons, as well as for any other purposes not prohibited by legislation.

1. To receive information, through the provided contact details, commercial messages about products and services of en.anabela.bg and/or current activities, marketing and promotional messages and/or for the purposes of marketing research and the collection of information, and in the event that he does not wish to receive such information, the User has the opportunity to opt out of receiving the information through the inquiry forms/email confirmation of an order made and/or the contact form indicated on the Online Store.

1. By registering in the Online Store and ticking the box „We need your consent to process your personal data“, the User confirms and declares that he gives his indefinite express and unconditional consent to his possible express written cancellation, the personal data provided by him to be collected, stored, processed and used by en.anabela.bg and/or third parties authorized on contractual or other grounds by the company, for the purposes of using the Online Store.

1. By registering in the Online Store and ticking the box „I accept the terms of use“, the User confirms and declares that he has read the present General Terms and Conditions for using the services of en.anabela.bg.

If the User does not mark any of the above two mandatory fields, registration in the Online Store will not be possible.

1. Protection of personal data.

1. „Annabela“ OOD is a personal data administrator established in the territory of the Republic of Bulgaria and processes personal data lawfully and in good faith in connection with the purposes of its activity – wholesale and retail trade of goods and does not further process them in an incompatible manner with these goals.
2. „Annabela“ Ltd. processes personal data for the stated purposes or on the condition that the natural person to whom the data refers has given his express consent, as in the absence of express consent from the person to whom the data refers, „Annabela“ Ltd. has no right to process his data.
3. The user agrees that the personal data declared by him will be provided by en.anabela.bg to Unicredit Consumer Financing AD.
4. The personal data that the User provides, as well as the personal data that „Annabella“ OOD receives in the process of providing its commercial services, are processed and stored by „Annabella“ OOD in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament) and the Personal Data Protection Act. Detailed information on the purposes and legal basis for the processing of personal data; the categories of recipients of personal data; the period for which the personal data will be stored; the rights of data subjects in connection with the processing of their personal data by „Annabela“ OOD, as well as information on the way in which they can be exercised; contact details of the data protection officer and any other information that the General Regulation on the Protection of Personal Data requires to be provided to Users is contained in the Personal Data Protection Policy of „Annabella“ OOD, which is published on the Internet the page of „Anabela“ OOD – https://www.en.anabela.bg/personal-data and is available in the commercial outlets of „Anabela“ OOD (the „Policy“).“

1. Intellectual property rights, copyrights and restrictions related thereto.

1. Users may use all services offered in the Online Store for personal needs, for non-profit purposes and provided that they do not violate the copyright or other intellectual property rights of en.anabela.bg or to third parties related directly or indirectly to the materials in the Online Store. It is expressly prohibited that the materials published on this Site be copied, publicly distributed or given away, for any purpose by the Users.
2. en.anabela.bg reserves the right to assign the rights to publish materials and other information published in the Online Store to third parties upon an additional written contract governing the legal relations between
3. en.anabela.bg en.anabela.bg and the person publishing the information.
4. When purchasing goods that are the subject of copyright, patent and/or other intellectual property rights, en.anabela.bg does not grant any additional rights for use and distribution, except for the expressly mentioned rights and /or licenses from the manufacturer/distributor of the goods.
5. All goods and services provided by en.anabela.bg which enjoy protection according to the Law on the Protection of Copyright and Related Rights, the Law on Trademarks and Geographical Indications and other applicable Bulgarian and European legislation, are provided to Users in their original form, packaging and medium, without any influence on the part of en.anabela.bg and according to the licenses and distribution rights granted by the manufacturers and/ or their distributors for the Republic of Bulgaria.
6. Links of the Online Store to other sites owned by third parties are published for the convenience of users. When using such a reference, users are not using a service provided by en.anabela.bg and with regard to the use of the reference outside the Online Store, these General Terms and Conditions do not apply.
7. en.anabela.bg is not responsible for the information and/or content of other sites owned by third parties, and does not require or recommend the use of these sites or the information published on them . Any risks associated with the use of such sites are borne by the Users.

1. Presented goods and services in the Online Store.

1. The information about the goods in the Online Store is distributed by types, groups and subgroups;
2. In the page (link) to each item listed in the Online Store, information is provided regarding the price, the main characteristics of the product, availability, aimed at helping Users make an informed choice when purchasing the product.en.anabela.bg is not responsible for inaccuracies in the description of the goods, which do not relate to the main characteristics of the goods, and does not claim the completeness of the information provided.
3. en.anabela.bg reserves the right to publish names, models and other information about goods in English or any other language when:

a) There is a danger with the translation that valuable information about the characteristics of the goods will be lost;

b) There is no universally accepted unambiguous terminology in the Bulgarian language;

c) The goods themselves carry information in English or another language, for example, software, music and movies in English or another language;

1. All prices indicated in the Online Store are in Bulgarian Leva and include VAT. In case the product has several modifications, the prices for each of the modifications are indicated on the page.en.anabela.bg has the right at any time and without warning to make changes to the published products, services, prices and other characteristics of the goods and the Users are considered informed of the said changes, starting from the moment of publication of these changes. It is possible that the information for some of the published products has not been updated, but in any case, when an order is placed through the Online Store for a product with non-updated information, Users will be notified of the update of the information before the product is delivered to them. Some of the information published in the Online Store may refer to products, services or programs that are not offered and/or are out of stock and/or not available at the moment.

All prices indicated on the Online Store are updated periodically. In-store pricing may vary. All prices in the Online Store are for the online purchase of goods from the Online Store.

1. Purchasing goods and/or services from the Online Store

1. The user has the right to order all goods and services specified in the online store at en.anabela.bg. When placing the order, the User has the right to choose the type, brand and model of the goods and their quantity, the terms of payment, the method of delivery, according to the options offered in the Online Store.
2. The User has the opportunity to place an order for a product that, at the time of the order, is not available in Anabella OOD stores and/or is ordered specifically for the Customer by the relevant supplier. For these products, it is necessary to use the „Send Inquiry“ button.
3. In the case of a payment purchase, the User does not have the opportunity to indicate a delivery period chosen by him – in these cases, it is from 24 hours to 4 days and begins to run from the moment en.anabela.bg received the credit applicant’s approval notification from the lending institution.
4. The goods offered in the Online Store are intended for home use and are sold in quantities typical for a household. In case of doubt that a User (natural or legal person) intends to purchase goods in quantities and/or for the purpose of resale and/or for the purpose of use for other purposes, en.anabela.bg reserves the right , at its sole discretion, to refuse sale to such persons.
5. At any time before completing an order by pressing the „Send order“ button, the User has the right to make changes to the goods and services selected by him through his user basket.After successfully sending the order, changes can be made until the moment of receiving an e-mail message for confirmation and execution of the order, by contacting our associate. After receiving the confirmation notice and sending the fulfillment order, no changes are allowed.
6. When placing an order through the Online Store, the User enters into a contractual relationship with „Annabela“ OOD for the purchase and sale of the selected item, regulated by these General Terms and Conditions, and the contract is considered concluded after receiving the confirmation of a successfully processed order from page of en.anabela.bg, containing all the above parameters and according to the instructions indicated in the Online Store and/or in the e-mail confirmation of the order placed;
7. en.anabela.bg has the right to change the prices indicated in the Online Store at any time and without being obliged to notify the Users in advance. The user is obliged to pay the price that was indicated in the Online Store at the time of placing the order, regardless of whether it is lower or higher than the updated price. In the event of technical errors in the published information in the Online Store, as a result of which the order cannot be fulfilled, en.anabela.bg has the right to refuse the fulfillment of the order, not owing any other compensation to the User, except refund of amounts paid and/or deposited by the user for the canceled order, if any.

1. When the delivered goods clearly do not correspond to those requested for purchase by the User, and this can be established during a simple inspection, the User has the right to request that the delivered goods be replaced with those corresponding to the concluded contract for the purchase and sale of goods, by notifying < strong>en.anabela.bg for such a request by phone 076606500 or by e-mail: sales@en.anabela.bg immediately, in time of delivery. Upon acceptance of the delivery by the User without comments, all and any subsequent claims are unfounded and as such should not be satisfied.

1. en.anabela.bg reserves the right to choose / change the subcontractor performing the delivery without being obliged to inform the User in advance, as long as this does not reflect the method and term of delivery.

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1. The user has the right to withdraw from the distance contract or the off-premises contract, without giving a reason, without paying compensation or penalty, within 14 days from the date of which the User or a third party other than the carrier and specified by him took possession of the goods or the date on which the User or a third party other than the carrier and specified by him took possession of the last goods, in the case of a contract, according to which several goods have been ordered with one order.
2. When ordering a product that is not available in Technomarket stores at the time of the order, the user has the right to withdraw from the contract at a distance or from the contract outside the commercial premises, without giving a reason, without owing compensation or penalty,
3. strong>within a period of 14 days, counted from the date on which the User or a third party other than the carrier and specified by him took possession of the goods or the date on which the User or a third party other than the carrier and indicated by him, has taken possession of the last goods, in a contract under which you order many goods in one order, according to the provisions of the Consumer Protection Act.
4. In order to exercise his right of refusal, the User should notify en.anabela.bg of his name, geographic address, order number and, if any, telephone number, email address and your decision to withdraw from the contract with an unequivocal statement (for example, a letter sent by post or e-mail). The user may use the attached standard opt-out form, but it is not mandatory:

_________________________________________________________________________________

Standard form for exercising the right to withdraw from the contract (complete and send this form only if you wish to withdraw from the contract)

To
Annabella Ltd.

Gr. Pernik, Silistra St. 1

 email:sales@en.anabela.bg:

I/we hereby notify* that I/we waive* my conclusions/

us* contract for the purchase of the following goods*/for the provision of the following service*:

……………………………………………………………………………………………… ……………………………………………

……………………………………………………………………………………………… ……………………………………………

– Order number ……………………………………………………………………………… …………………..

– Ordered on*/Received on* ………………………………………………………………………… ……….

– Name of the user/s ………………………………………………………………………… ………..

– Address of the user/s ………………………………………………………………………… ……..

– Signature of the user/s …………………………………………………………………………………… ……

(only if this form is on paper)

– Date …………………………………………………………………………………… ……………………

–––––––––––––––––––

* Unnecessary is crossed out.“
_______________________________________________________________________________

1. The user may also fill out and submit electronically the standard opt-out form or other unambiguous opt-out application, and in case of using this option, en.anabela.bg will immediately send to a permanent carrier or e-mail message confirming receipt of the refusal. In order for the withdrawal period to be met, it is sufficient for the user to send his message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

1. In the event that the user withdraws from the contract, en.anabela.bg will refund all payments received, including delivery costs (except for return costs, which are at the expense of of the user or additional costs related to a delivery method selected by the user other than the cheapest standard delivery method offered by en.anabela.bg) without undue delay and in any case not – later than 14 days from the date on which the user informs en.anabela.bg> of his decision to withdraw from the contract.

1. By accepting these general terms and conditions, the User expressly agrees that the refund of the amount paid by him shall be made to a bank account provided by him.

1. en.anabela.bg has the right to delay refunds until the goods are received back or until evidence is provided that the goods have been sent back, whichever occurs first. occurred earlier.

1. The user must send to en.anabela.bg or return the goods without undue delay and in any case no later than 14 days after the day on which he informed en .anabela.bg for its withdrawal from the contract at address https://www.en.anabela.bg/contact.

1. The deadline is considered met if the user returns the goods to en.anabela.bg before the 14-day period expires. The direct costs of returning the goods are for the account of the User.

1. The goods must be returned in their original packaging in its entirety, complete with accompanying documentation and undamaged, in the form in which it was received.en.anabela.bg reserves the right, in case the returned goods have damaged packaging, traces of use, scratches, bumps, damaged by electric shock, with missing accessories, warranty card, to assess whether to accept the returned goods.

1. The user is responsible for reducing the value of the goods as a result of testing them, other than what is necessary to establish their nature, characteristics and good functioning. Testing in a way other than necessary is considered any testing of the goods that is different from what is required in the practice of usual and reasonable testing in the commercial establishment.

1. Rejection of certain types of purchased goods can be exercised, according to the provisions of the Consumer Protection Act and under the following conditions:

14.1. for the delivery of goods which, due to their nature, may deteriorate in quality;

14.2. for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene and health protection, small white goods and small electrical appliances for the kitchen, coffee machines, toasters, electric kettles, irons, vacuum cleaners and others ). Exceptions are allowed at the discretion of the Seller, in the event that it certifies that such goods are unopened and/or used;

1. Warranty Service

1. en.anabela.bg is responsible for any lack of conformity of the consumer goods with the sales contract, which exists when the goods are delivered and occurs up to two years after their delivery, according to the provisions of Art. 31 of the Law on the Provision of Digital Content and Digital Services and on the Sale of Goods – „ZPCSCUPS“ („Legal Guarantee“). The trader is responsible according to the Legal Guarantee to persons having the status of a user, in the sense of §6, item 6 of the Additional provisions of the ЗПСССУПС – any natural person who, in connection with the contracts for the provision of digital content and digital services and the contracts for the sale of goods acts outside the scope of his commercial or business activity, trade or profession or in the sense of §13, paragraph 1, item 1 of the Additional Provisions of the Law on Consumer Protection – any natural person who acquires goods or uses services that are not intended for carrying out a commercial or professional activity, and any natural person who, as a party to a contract within the meaning of the Consumer Protection Act, acts outside the scope of his commercial or professional activity („User“) .
2. Commercial guarantee is any obligation assumed by the trader (seller) or manufacturer (guarantor) to the consumer, in addition to his obligation by law to ensure conformity of the goods with the contract of sale, in order to refund the amount paid or to replace or repair the goods, or provide any other type of service related to the goods, when they do not meet the specifications or possibly other requirements unrelated to the conformity of the goods with the contract of sale, specified in the application for the provision of a commercial guarantee or in the relevant advertisement made at the time of conclusion or before the conclusion of the contract. The commercial guarantee is an independent obligation assumed by the manufacturer and/or the trader and does not affect the rights that the Users have under the provisions of the Act on the provision of digital content and digital services and on the sale of goods.
3. With each delivery of goods subject to warranty service, en.anabela.bg issues and provides the User with an appropriate warranty card with the product data and warranty terms, as well as indicating all the conditions of the provided commercial warranty, if any.
4. The user cannot invoke and loses his rights under the provided Commercial guarantee:

a) in case of lost warranty card;

b) in the event of an attempt to carry out repairs and eliminate non-conformity by a person or service center not authorized by en.anabela.bg;

c) in case of damage caused by incorrect operation;

d) in case of violation of the physical integrity of the product;

e) in case of chemical, electrical and/or other impact unrelated to the normal operation of the product;

1. The commercial warranty provided for the product does not cover product components with a limited shelf life (batteries, consumables, etc.). Warranty service is carried out only and only in the service centers indicated on the warranty card, in the presence of complete documentation and completeness of the product.

1. The products and services specified in this Online Store are limited only to the General Terms and Information specified in the Online Store, without any warranties other than those specified, including merchantability and fitness for purpose, being provided. The obligations of en.anabela.bg in relation to the products and services offered in this Online Store are regulated by the relevant agreements with the importers and/or distributors of the presented products.

1. Cookie Policy

In order to increase efficiency, the electronic platform of the online store en.anabela.bg uses data files of the „cookies“ type. Processing and storage of cookie data is carried out in accordance with the provisions of the General Regulation for the Protection of Personal Data and the Cookies Policy of „Anabela“ OOD, which is available at https://www.en.anabela.bg/cookies (“ Cookie Policy“

1. Other

1. en.anabela.bg has the right to unilaterally change all conditions for delivery of the goods provided and any other information published in the Online Store without prior notification to the User.
2. en.anabela.bg reserves the right to send the User messages related to new products and services, with promotions and/or with changes in the terms and methods of delivery of the provided goods and any any other information published in the Online Store, after the consent of the User.
3. en.anabela.bg administers this online store and its application is valid only for the territory of the Republic of Bulgaria.en.anabela.bg declares that the materials or services specified in this Online Store are not suitable or available outside the territory of the Republic of Bulgaria and, accordingly, access to them from territories outside the specified territory is invalid.
4. Questions, inquiries and consultations of the User can be done online through the online store at en.anabela.bg using the form for questions and inquiries, or through an employee of the On-line department at tel. 076606500 or by email: sales@en.anabela.bg, during working hours: from 9:00 a.m. to 6:00 p.m., from Monday to Friday.
5. These General Terms and Conditions can be updated at any time, and their publication in the Online Store is considered as notification to users of the changes. Before finalizing his order, the User is obliged to accept these General Terms and Conditions. When using the Online Store at en.anabela.bg, Users undertake to comply with these General Terms and Conditions, as well as the applicable legislation of the Republic of Bulgaria for the goods and services provided in the Online Store, including international legislation.< /li>
6. For all matters not settled in these General Terms and Conditions, the provisions of the Consumer Protection Act or the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods shall apply.

THE USER AGREES TO THE TERMS OF USE OF THE SERVICES OF en.anabela.bg
BY PRESSING (CLICKING) ANY SINGLE OBJECT, LINK OR BUTTON ON THE ONLINE STORE, AS WELL AS THE LINK TO THESE TERMS AND CONDITIONS AND IS DEEMED TO BE ACQUIRED WITH THE TERMS AND CONDITIONS AND ALL POLICIES OF THE MERCHANT AVAILABLE ATen.anabela. bgHE ACCEPTS THEM AND COMMITS TO OBSERVE THEM.

In the event of a dispute related to an online purchase, you can contact the relevant authorities for alternative dispute resolution (ADR) or use the site for online dispute resolution (ODR).

These General Terms and Conditions are effective from 01.12.2023